Privacy Policy

Privacy Policy JapanTaxi Co.,Ltd. (the “Company”) sets forth this Privacy Policy (this “Policy”) with regard to the treatment of users’ information, including but not limited to personal information (the “personal information” shall mean personal information defined in paragraph 1 of Article 2 of the Act on the Protection of Personal Information (the “Act”); hereinafter the same shall apply), during the performance of the service of taxi allocation provided by the Company under the name of “JapanTaxi”(the “Service”), as follows;

1. User Information to be Collected and Method of Collection

For purposes of this Policy, “User Information” means information that identifies users, history of actions on communication services and other information created or accumulated in user’s smart phones, PCs or other terminal devices in relation to users or users’ devices, which shall be collected by the Company pursuant to this Policy.

Depending on the method of collection, the User Information that we may collect through the Service includes:

(1) information provided by the user:

The information which the user provides in order to use the Service is the following:

① name;

② telephone number;

③ e-mail address;

④ date of birth;

⑤ gender

⑥ credit card information and other information with respect to method of payment; and

⑦ other information entered by the user into such form as specified by the Company;

(2) information collected by the Company for the use by the user of the Service

The information automatically collected by the Company from the user via the application software of the Service (the “App”) is the following:

⑧ location information (including present location, destination, transit point and GPS data);

⑨ cookies. and

⑩ information on communication line (including Wi-Fi/LTE, strength, line speed).

2. Purpose of Use

2-1 The User Information may be used not only for provision of the Service as provided in Section 2-2, but for other purposes as provided in Section 2-3. In addition, the Company may change the purpose of use of personal information to the extent that the purpose of use after the change is reasonably recognized to be deemed duly related to the original purpose of use. When the purpose of use has been changed, the Company shall notify the User of, or publicly announce the purpose of use after the change.

2-2 Specific purposes of the User Information for the provision of the Service is the following:

(1) provision, maintenance, protection and improvement of the Service, including but not limited to acceptance of registration for the Service, identification of individuals and computation of use fees;

(2) guidance or response to inquiries relating to the Service;

(3) addressing a violation of rules, regulations or policies relating to the Service (the “Rules”);

(4) notice of any modification, etc. to the Rules; and

(5) other purposes incidental to the foregoing.

2-3 Purposes other than those specified in Section 2.2 above shall be as indicated below:

Purpose of Use Corresponding User Information
creating statistical data relating to the Service, in a form that cannot identify an individual ◦location information
◦cookies
◦information on communication line

3. Tracking System Provided by Third Parties

(1) The Company uses Google Analytics and Firebase, web services provided by Google Inc., adjust, a service provided by adjust KK, fabric, a service provided by Twitter Inc., and Repro, a service provided by Repro. Inc., in order to monitor the situation of the user’s use of the App, etc. Please refer to the URL below with respect to how the data is collected and dealt with by Google Analytics, adjust, fabric and Repro.

Firebase: https://firebase.google.com/terms/analytics

GoogleAnalytics: https://www.google.com/intl/en/policies/privacy/partners

adjust: https://www.adjust.com/ja/privacy-policy/

fabric: https://fabric.io/privacy

Repro: https://repro.io/privacy/ (Japanese)

4. Provision of Personal Information to Third Parties

4-1 Unless required by the Personal Information Protection Act or other applicable laws and regulations, the Company shall not provide to any third party personal information contained in the User Information without the prior consent of the user, unless:

(1) The Company authorizes such third party to handle the personal information in whole or in part to the extent necessary to accomplish the purpose of the use;

(2) The personal information is provided through a business transfer by way of merger or other similar transactions;

(3) The Company is required to cooperate with state or local governmental organizations or their agents to perform their duties or obligations pursuant to applicable laws and regulations, and such performance is likely to be precluded if the consent of the user must be obtained; and

(4) In addition to the foregoing, the Company is entitled to disclose information pursuant to the Personal Information Protection Act or other applicable laws and regulations.

4-2 The Company shall, in case of providing personal information to a third party (excluding a party establishing a system conforming to the standards specified by rules of the Personal Information Protection Commission based on Article 24 of the Act) in a foreign country (excluding countries specified by rules of the Personal Information Protection Commission based on Article 24 of the Act), obtain the User’s prior consent to the effect that the Individual approves the provision to a third party in a foreign country, except in the following cases.

(1) the use of personal information is based on laws and regulations;

(2) the use of personal information is necessary for the protection of the life, body or property of an individual and it is difficult to obtain the consent of the User;

(3) the use of personal information is specially necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the User; or

(4) the use of personal information is necessary for cooperating with a national government, a local government, or a person or entity entrusted thereby in executing the affairs prescribed by laws and regulations and acquisition of the consent of the User may impede the execution of the affairs concerned.

4-3 The Company shall, when having provided personal information to a third party, make and maintain a record pursuant to Article 25 of the Act.

4-4 The Company shall, when receiving personal information from a third party, conduct necessary confirmation pursuant to Article 26 of the Act, and make and maintain a record concerning such confirmation.

5. Disclosure of Personal Information

Upon request from the user to disclose its personal information under the Personal Information Protection Act, the Company shall, without delay, disclose to the user such information after confirming its identity (or notify it of the non-existence of such personal information), to the extent required to do so pursuant to the Personal Information Protection Act and other applicable laws and regulations. Please note that you must pay a commission (1,000 yen per application) for disclosure of personal information.

6. Correction and Suspension of Use of Personal Information

6-1 If the Company is required by the user to (1) correct the content of personal information under the provisions of the Personal Information Protection Act because such information is false, or (2) suspend use of personal information because such information is being handled beyond the scope of the purpose of the use previously made public, or has been collected in a fraudulent or otherwise illicit manner, then the Company shall, without delay, conduct an appropriate investigation after confirming the requesting party’s identity, and based upon the results, correct the content or suspend the use of such personal information, and notify the party to that effect. The user shall also be notified of any determination, if applicable, not to correct or suspend the use of such information, together with the justification for such determination.

6-2 In the event that the Company is required by the user to delete its personal information and has determined that it is necessary to accept such request, the Company shall delete such personal information confirming the requesting party’s identity and shall notify the party to that effect.

6-3 Should the Company not be obligated to correct, or suspend use of, information pursuant to the Personal Information Protection Act and other applicable laws and regulations, the preceding paragraphs shall not apply.

7. TREATMENT OF ANONYMOUSLY PROCESSED INFORMATION

7-1 The Company shall, when producing anonymously processed information (defined in paragraph 9 of Article 2 of the Act and limited to those constituting anonymously processed information database, etc. prescribed in paragraph 10 of Article 2 of the Act; hereinafter the same shall apply), process personal information in accordance with the standards prescribed by rules of the Personal Information Protection Commission.

7-2 The Company shall, when having produced anonymously processed information, take actions for the security control in accordance with the standards prescribed by rules of the Personal Information Protection Commission.

7-3 The Company shall, when having produced anonymously processed information, disclose to the public the items of information relating to the Individuals contained in the anonymously processed information pursuant to rules of the Personal Information Protection Commission.

7-4 The Company shall, when providing the anonymously processed information (including the same produced by the Company and the same received by the Company from a third party; hereinafter the same shall apply unless otherwise in the Policy) to a third party, disclose to the public the items of information concerning the Individuals contained in the anonymously processed information to be provided to a third party and the method of provision thereof, and state to the third party explicitly that the information being provided is anonymously processed information, in advance pursuant to rules of the Personal Information Protection Commission.

7-5 The Company shall, when handling the anonymously processed information, not (1) collate the said anonymously processed information with other information, or (2) acquire descriptions, etc. or individual identification codes deleted from personal information, or information relating to the processing method carried out pursuant to paragraph 1 of Article 36 of the Act ((2) shall be applied only for the anonymously processed information provided by a third party) in order to identify the Individual concerned with the personal information used to produce the anonymously processed information.

7-6 The Company shall make efforts to take actions necessary for ensuring the proper handling of the anonymously processed information, including actions necessary and appropriate for the security control of the anonymously processed information and dealing with complaints about the handling, including producing, of the anonymously processed information, and make efforts to disclose to the public the content of such actions taken.

8. Inquiries

Any suggestions, questions, complaints, or other inquiries on the handling of the User Information must be submitted to:

〒102-0094 Kioi-cho Building, 3-12 Kioi-cho, Chiyoda-ku, Tokyo,102-0094, Japan

Japan Taxi Co.,Ltd. App Support Desk

TEL : +81-3-6265-6361

E-mail :support@japantaxi.co.jp

(Service hours are from 9 a.m. to 5 p.m. Japan time on business days.)

8. Procedure to Amend this Privacy Policy

The Company shall from time to time review how the User Information is being handled, and use its best efforts to continuously improve the operation, and make such modifications to this Privacy Policy as may be necessary. Any modification to this Privacy Policy shall be notified to you by posting on the Company’s web page or other method designated by the Company; provided that for any modification requiring consent from the user pursuant to applicable laws and regulations, such consent from the user must be obtained subject to the procedures as separately established by the Company.


【Established on Aug. 16, 2016】

【Revised and updated, effective on Dec. 6th, 2016】Added information about the third party tracking system providers.

【Revised and updated, effective on Jan. 5, 2017】Added information about the third party tracking system providers.

【Revised and updated, effective on Feb. 8, 2017】Added information about the third party tracking data and Purpose of Use.

【Revised and updated, effective on Jul. 25, 2017】modified based on the amendment of the Act, etc.

【Revised and updated, effective on Sep. 12, 2018】modified based on the change of the name, etc.

【Revised and updated, effective on Oct. 30, 2018】Added information about the third party tracking data.

【Revised and updated, effective on Nov. 2, 2018】modified information about URLs of the third party tracking system providers.